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Chris Neuberger | Chris Neuberger Resume
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ABOUT ME

I'm an experienced design leader (and doer) with over 20 years of extensive experience building digital products and services for corporate enterprises and startups.  I have led the strategy, design and execution of  intuitive, user-centered experiences.  I've built high functioning design teams, and coached/mentored individuals in all levels of their career.  I partner with cross-functional stakeholders to develop a deep understanding of business goals, user needs, and best practices to deliver impactful solutions.

EXPERIENCE

PREVIOUS ASSOCIATIONS THAT HELPED TO GATHER EXPERIENCE

Genesys

Sr Director, Product Design

• Led and built a global team of designers and leaders through exponential growth
• Coached design managers, design leads, and early career hires via servant leadership
• Led the cultural transformation toward user-centered design practices & solutions
• Transformed design processes through the use of design thinking and design sprints
• Established design strategy and vision for Genesys Cloud product suite
• Earned top score for UX strategy & design via Forrester Wave Report
• Implemented comprehensive user research, testing & customer feedback programs
• Led Genesys Cloud design from idea to current +$1B SaaS Cloud Offering & 1M + Users

SEP 2013 - AUG 2022
MAR 2008 - AUG 2012

ChannelAdvisor

Design Manager

• Established unified design vision for SaaS e-commerce and advertising platform
• Iterative prototype development & testing throughout user-centered design process
• Crafted interactive models for complex e-commerce systems supporting digital retailers
• Optimizations through design innovations with qualitative & quantitative insights
• Generative research through interviews and on-site customer visits.

LeadIQ

Head of Design

• Coaching and mentoring a global team of designers and researchers
• Leading the cultural transformation toward user-centered design practices & solutions
• Transformed design and product processes through the use of design thinking
• Implemented user research, testing & customer feedback programs
• Established a design system, design language, and implementation strategy
• Leveraged AI to reduce friction, automate user tasks, and enable users for success
• Launched 3 new products to market with accelerated research and design practices
• Champion collaborative development with Product, Design, Engineering, and GTM teams

AUG 2022 - Present
AUG 2012 - AUG 2013

Cisco

Senior Product Designer

• Led UX digital global standards, best-practices & emerging technologies
• Led user interaction design transformation of Cisco’s Prime design system
• Created interactive models of complex systems for enterprise unified communications
• Crafted iterative product models & optimizations during user-centered design process

Active Web Group

Design Manager

• Led project planning & delivery of design, development & marketing initiatives
• Creation & optimization of $100K+ SEO, SEM & lead generation campaigns
• Design, develop, optimize & market client websites and digital products
• Vision, concept development & design of web-based email marketing application

Apr 2006 - Feb 2008

EDUCATION

Bachelor's of Science, Biology

St Joseph's University

1996-2000

Received Bachelor's Degree in the study of Biology with a strong focus on computer science and fine art.

PORTFOLIO

PREVIOUS ASSOCIATIONS THAT HELPED TO GATHER EXPERIENCE

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CONNECT WITH ME

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